Privacy Policy

Legalese can be tedious. If you don't want to read past this paragraph, please review the key points, as summarized here:

·         LTS Utilization needs to keep some knowledge about you to deliver our services - be it access control, training, analytics or networking.

·         We treat your time and data with the utmost respect. We will never spam you and will always aim to ensure that any communication to you is a) useful to you, b) reliable and informative and c) important enough to warrant your time.

·         We control who within our company has access to your data, and we never share any of your data with any third party.

·         If you have any questions or if you feel we are not complying with the points above, please don’t hesitate to contact us at

What is this privacy policy for?

This privacy policy is for this website, served by LTS Utilization and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

What information do we collect?

We collect information from you when you register on the site for the first time. This includes information such as name, job description, profile picture, contact details etc.

Other personal information may also be provided by your employer, but will be accessible by you for editing.

Other information gathered includes activity tracking on the web application. The application will track when you have logged into the web application and which assets you have accessed. In addition, Google Analytics is also used for additional activity tracking (also see the Use of Cookies section).

All queries logged on the support page in the application will also be collected and stored. We may also send out surveys periodically to get direct feedback from users.

What do we use your information for?

Any information that we have collected could be used in the following way:

·         To grant you access to all relevant material which would include the LTS Utilization reports and consulting and data analysis reports. Depending on your level of access, other reports may also be available to you.

·         To improve user experience by tracking user behavior and collecting feedback from the application support page.

·         To improve customer service. Your feedback through the support page and helpline helps us improve the efficiency of our response to any queries.

·         To improve product design. We strive to create a truly value-adding product for our customers and consider all the feedback we receive from users. This could be done through interviews with users, feedback from the support page and activity-tracking on the web application.

·         To send periodic emails. The email address that you provide on your profile may be used to send you information and updates regarding the application. Occasionally we may send you news, updates, new product and service information regarding LTS Utilization and/or LTS Health (also see the Email Newsletter section).

·         To notify you that new material has been uploaded. The LTS Utilization report will be updated periodically (aligned with data refresh periods) and you will receive a notification regarding this. Consulting and data analysis reports will be updated during specific projects and you will also receive notification emails regarding this.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not information collected offline or information collected to generate the reports and other material in the web application.

Email newsletter

Email newsletters regarding advances in Utilization Management technologies and associated services offered from LTS Health may be sent periodically.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will by detailed instead.

Use of Cookies

This website may use cookies to better the users experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

Cookies are small files saved to the user's device’s storage that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their device’s storage, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your device’s storage to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [].

Other cookies may be stored on your device’s storage by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

Contact & communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until such a time that it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form-to-email submission process, but users are advised when using such form-to-email processes, that they do so at their own risk.

This website and its owners use any information submitted, to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting any form-to-email process or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receiving email marketing material. Your details are not passed on to any third parties.

External links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking on any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Terms and Conditions

Please also visit our terms and conditions section establishing the use, disclaimers, and limitations of liability governing the use of our web application at

Your consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post changes on this page.

The policy was last modified on 2016/11/14.

Contact Us

If there are any questions regarding this privacy policy, you may contact us directly using the information below:



+44 203 176 7170

6 Lloyd's Avenue

Unit 2R



United Kingdom




© 2007 LTS Health